Privacy Policy – How 77okada Protects Your Data

1. Introduction

1.1 This Privacy Policy ("Policy") is issued by 77okada ("the Platform," "we," "us," "our") and applies to all personal data collected from users ("you," "Player," "User") who access or use the 77okada platform, including the website at 77okada.app and any related services.

1.2 77okada is committed to protecting the privacy and security of your personal data. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

1.3 By registering an account on 77okada or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

1.4 This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, which together govern your use of the 77okada platform.

2. Personal Data We Collect

2.1 77okada collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address (province, city, barangay, ZIP code).

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents where required;
• Source of funds documentation where required by anti-money laundering regulations.

2.3 Financial Data

• GCash or PayMaya / Maya account details (mobile number only — we do not store PINs or passwords);
• Bank account details for withdrawal processing (account name, account number, bank name);
• Transaction history, including deposits, withdrawals, and wager records.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Login timestamps and access logs.

2.5 Communications Data

• Records of your communications with our customer support team, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

3.1 77okada collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team;
• Automated collection: Technical and usage data collected automatically when you access the platform, via cookies, server logs, and similar technologies (see Section 7);
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners.

3.2 All third-party service providers engaged by 77okada are contractually required to handle your personal data in accordance with applicable Philippine privacy law and are prohibited from using your data for their own purposes.

4. Why We Use Your Personal Data

4.1 77okada uses your personal data for the following purposes:

5. Legal Basis for Processing

5.1 Under the Philippine Data Privacy Act of 2012, 77okada processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil our obligations to you under the 77okada Terms & Conditions, including account management, game access, and payment processing;
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, age verification requirements, and PAGCOR-related regulatory obligations;
• Legitimate interest: Processing necessary for fraud prevention, platform security, and improving the quality of our services, where such interests are not overridden by your privacy rights;
• Consent: Processing for optional purposes such as promotional communications, where you have given explicit, informed consent. You may withdraw consent at any time by contacting our support team.

6. Data Sharing & Disclosure

6.1 77okada does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the platform, including KYC verification providers, payment processors (GCash, PayMaya, Philippine banks), fraud prevention services, and cloud infrastructure providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 77okada.

6.2 Regulatory and Legal Disclosure

77okada may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies (including the National Privacy Commission and PAGCOR) where required by law, court order, or regulatory directive. We will notify you of such disclosure where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 77okada's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

6.4 With Your Consent

We may share your data with third parties for purposes not listed above where you have given explicit, informed consent to such sharing.

7. Cookies & Tracking Technologies

7.1 77okada uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality, including maintaining your login session and processing transactions;
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming limits you have set;
• Analytics cookies: Collect anonymised data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics data;
• Security cookies: Help detect and prevent fraudulent activity, including session hijacking and account takeover attempts.

7.2 77okada does not use advertising or third-party tracking cookies. We do not allow external advertisers to place cookies on the platform.

7.3 You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the platform, including your account dashboard and game lobby.

7.4 By continuing to use the 77okada platform after being presented with our cookie notice, you consent to the use of cookies as described in this section.

8. Data Retention

8.1 77okada retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in compliance with Philippine anti-money laundering regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Technical and usage data: Retained in anonymised or aggregated form for up to two (2) years for analytics purposes;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.

8.2 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8.3 Where a legal dispute, regulatory investigation, or law enforcement request is ongoing, 77okada may retain relevant data beyond the standard retention periods until the matter is fully resolved.

9. Data Security

9.1 77okada implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 77okada platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest, including financial records and KYC documents, is encrypted using AES-256;
• Access controls: Access to personal data is restricted to authorised 77okada personnel on a strict need-to-know basis. All staff with access to personal data undergo regular privacy and security training;
• Two-factor authentication: Available to all registered players and mandatory for all 77okada staff accounts with access to personal data;
• Regular security audits: The platform undergoes periodic penetration testing and security assessments by independent third-party security specialists;
• Incident response: 77okada maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, we will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, as required by Philippine law.

9.2 While 77okada takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.

10. Your Privacy Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 77okada:

10.2 To exercise any of the rights listed above, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days of receipt, as required by Philippine law.

10.3 We may need to verify your identity before processing a rights request to ensure we do not disclose or modify data belonging to another person. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

11. Children's Privacy

11.1 77okada takes the protection of minors seriously. During the registration process, all applicants are required to confirm that they are at least 21 years of age and to submit valid government-issued identification for age verification purposes.

11.2 If 77okada becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and report the matter to the appropriate authorities where required by law.

11.3 If you are a parent or guardian and believe that your child has registered on the 77okada platform, please contact our Data Protection Officer immediately using the details in Section 14.

12. Cross-Border Data Transfers

12.1 77okada primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure partners located outside the Philippines, 77okada ensures that such transfers are carried out in compliance with the Philippine Data Privacy Act, including by implementing appropriate safeguards such as data processing agreements that incorporate the NPC's standard contractual clauses.

12.2 77okada will not transfer your personal data to a country or territory that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your explicit consent.

12.3 For information about the specific countries to which your data may be transferred and the safeguards in place, please contact our Data Protection Officer.

13. Updates to This Privacy Policy

13.1 77okada reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via their registered email address and by displaying a prominent notice on the platform.

13.2 The updated Policy will take effect on the date specified in the notice. Your continued use of the 77okada platform after the effective date of any update constitutes your acceptance of the revised Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how 77okada protects your personal data. The effective date at the top of this page indicates when the Policy was last updated.

14. Contact Us & Data Protection Officer

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 77okada Data Protection Officer (DPO):

14.2 If you are not satisfied with our response to your privacy request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC can be reached through their official government channels.

14.3 For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly.